Note that you are not obligated by law to provide us with any information. You acknowledge, warrant and agree that any information you do provide to us (for example, by signing up for our services through the Website and submitting your contact information), is provided of your own free will and consent, for the purposes and uses described herein. In any event, you will be provided with an opportunity to opt out of submitting any of your Personal Information, as described in the ‘Accessing Your PII and Opting Out’ section below.
Information We Collect
Note that any payments made in connection with our services offered on the Website, will be processed through a third party, and therefore the use of such payment information is subject to the privacy policies and practices of such third party.
We may also collect technical information about your computer and/or device from which you access the Website (IP address, OS version, network status, etc.) and user activity (downloads, account transactions, history, clicks on ads, links, etc.).
We do not knowingly solicit or collect information from or about any individuals who are under the legal age in their respective jurisdiction. If we later learn that any user of our Website is under the legal age, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Website. If you are aware of any such use of our Website or submission of Personal Information by persons under the legal age in their respective jurisdiction, please contact us Support@simpool.io.
How We Use Information We Collect
Apart from using the information you provide to us in order to set-up your user account in respect of the Website, we may also use your information for the following purposes:
- To keep you informed of our latest products or service announcements, as well as software updates.
- To improve our Website and/or services we offer and to identify and authenticate your access to certain features of the Website.
- To provide you with ongoing customer assistance and technical support.
- We may combine your PII with publicly available information and information we receive from cross-reference with selected partners and other third parties. By combining this information, we are better able to communicate with you and to create a more customized user experience.
- To send you marketing information about products, services and offers, which may be of relevance to you, but only as permitted by law or specifically approved by you. If you do not want to receive any more communications from us, you are able to send us an email to Support@simpool.io, with the subject heading “Unsubscribe”. When we use your email address to send you marketing information, the message itself carries important instructions as to the method of removal from the distribution list (should you so choose).
We reserve the right to use information you provide to us for any purposes specifically agreed by you at the time of providing such information to us.
Use of Anonymous Information
We may use or share “Anonymous Information” (i.e. information which does not enable identification of an individual user, non-Personal Information, aggregated information or Personal Information in non-human readable form) in any of the circumstances listed above, as well as for the purpose of providing and improving the Website and/or services we may offer, aggregate statistics and conduct business and marketing analysis, and in order to enhance your experience with the Website and/or services we may offer. If we combine Personal Information with Anonymous Information, the combined information will be treated as Personal Information for as long as it remains so combined.
Accessing Your PII and Opting Out
As required by applicable law, we enable you to view, amend or delete the PII that we have collected. To do so, contact our customer support at Support@simpool.io and detail your request.
In addition, we provide you the opportunity to opt out of having your PII used for any of the purposes listed above other than performance of the services in connection with the Services. In order to do so, contact our customer support at Support@simpool.io and submit a request to this effect, including your user information and any other relevant details. Please allow us up to 2 business days to complete the processing of any such request.
How We Share Your Information
We may disclose your PII, or any information you submitted to us in connection with the Website and/or services we may offer, including the following:
- To third parties in our business network in connection with providing services we may offer you.
- If we have a good faith belief that disclosure of such information is helpful or reasonably necessary to comply with applicable laws, regulations, legal processes or governmental requests.
- For investigating, detecting, preventing, or taking action regarding illegal activities or other wrongdoing, suspected fraud or security issues.
How We Protect Your Information
The security of Your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we apply standard security measures to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions or security concerns, please contact us at Support@simpool.io.
Interaction with Third Party Services
In addition to collecting information that you provide us when you create an account with us and choose to use our services, as indicated above, we and our trusted partners may also gather certain technical information automatically and store it in log files, and use “cookies” and other similar technologies in providing our services to you.
A “cookie” is a small piece of information that a website assigns to your computer or mobile device while you are viewing it. Cookies are very helpful and can be used for a variety of purposes, such as allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our services quicker and easier. Cookies are also used to help ensure that the advertisements you see, if any, are relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org. You may remove our cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Website and/or services we may offer may not operate properly and your online experience may be limited.
In some of our messages, we use a “click-through URL” linked to information and content. When you click on some links, they may redirect you to a separate web server before arriving at the destination page on our Website or on one of our partner’s websites. We or our trusted partners may track this click-through data to help us determine interest in particular topics, measure the effectiveness and performance of our customer communications and promotions.
Retention of Personal Information
We will retain any Personal Information that we collect only for as long as is required for the purposes for which such PII is collected, and in any event will delete any such PII following any opt out request received from you. We reserve the right to retain a copy of the opt out request and any necessary accompanying details for administrative and regulatory compliance purposes only.
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Last updated: September 1st, 2022